Terms and Conditions

Customs, Duties and Taxes

These fees vary depending on where you live, so please do bear in mind that you may need to pay these before the parcel is delivered to you. You will be responsible for paying any local customs, duties or taxes that may be applied to your delivery.  Please be aware that if such fees are required and are not paid the parcel may be returned or destroyed. In either case refunds for the cost of the product and shipping charges will not be available.

Shipping

UK parcels will be sent via Royal Mail Tracked 48 (2 Business Days). I aim to ship all parcels within 2-3 days of order. If your parcel hasn’t arrived within 3 Business Days of receiving a shipment notification, please do drop me an email at info@jackiewrightceramics.co.uk

Overseas parcels will be sent via ParcelForce Global Economy and take 5-8 Business Days. I aim to ship all parcels within 2-3 days of order, so if your parcel hasn’t arrived within 2 weeks of receiving a shipment notification, please do drop me an email at info@jackiewrightceramics.co.uk.

Returns and Refunds

I want you to be happy with your purchase. If for any reason you are not, then please do contact me to see if I can rectify it. Email is best for this using info@jackiewrightceramics.co.uk.

Returns will be accepted, however items must be unused and undamaged, they must be packed securely in their original packaging and returned within 14 days of receipt. You will be responsible for paying the return shipping charges. If you wish to return something please contact me via email for a shipping address. Upon safe receipt of the unused, undamaged item, a refund will be issued.  Please remember that it can take some time for your bank or credit card company to process and post the refund to you.

Law and Jurisdiction

The purchase of goods from me, Jackie Wright Ceramics, and any claim or dispute arising out of or in connection with it shall be governed by, and construed in accordance with, the laws of England and Wales.

In relation to any dispute or claim arising out of or in connection with the purchase of goods from Jackie Wright Ceramics the purchaser irrevocably agrees to submit to the exclusive jurisdiction of the English courts.

Analytics

This website collects personal data to power site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

I share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, my hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge my cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Visitor Data

When you buy something on this website, I collect personal information from you to fulfill the order. I may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase

  • Email address

  • Name

  • Phone number

I share this information with Squarespace, my online store hosting provider, so that they can provide website services to me.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, I collect the data requested in the webform in order to track and respond to your submissions. I share this information with Squarespace, my online store hosting provider, so that they can provide website services to me.

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Marketing Emails

I may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. I share your contact information with Squarespace, my email marketing provider, so they can send these emails on my behalf.

Order & Account Emails

I may email you with messages about your order or account activity. For example, I may email you to tell you that:

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

I share your contact information with Squarespace, my website hosting provider, so they can send these emails to you on my behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address